Terms & Conditions

General Terms

By registering for any paid or non-paid activities or services provided by Visnow, all participants acknowledge and agree that they have read and accepted the Visnow Ski School Terms & Conditions and the Liability Waiver & Release Agreement.

【Order Amendment Policy】

You may request one free amendment (date, number of participants, or location) if notified more than 30 days before the activity date and subject to availability.
Within 30 days before the activity date, amendments are not permitted. Adjustments to the number of participants may be considered depending on availability; please contact us as early as possible.
If the activity is cancelled due to personal reasons after it has started, no refund will be provided.
If participants arrive late due to personal reasons, no compensation of time or refund will be issued.
(If you have purchased our 30-minute equipment rental assistance service, the lesson start time will only be postponed by 30 minutes.)
If certain participants are unable to join due to special circumstances (e.g., personal injury), the activity will continue for the remaining participants as scheduled, and no refund or amendment will be offered.
If the booked ski resort is completely closed due to accidents or extreme weather, or if our team is unable to reach the resort due to road closures, we will provide alternative resorts or alternative dates.

【Cancellation Policy】

If the ski resort is fully closed due to accidents, extreme weather, or other force majeure events preventing the entire group from joining, you may submit relevant proof to request a schedule change. We will provide alternative dates or locations.
Refunds will only be issued (minus processing fees) if the provided alternatives cannot accommodate the customer’s schedule.

Peak Season Dates

(Actual dates can be found on the course information page.)
For cancellations due to personal reasons, if notified 45 days before the activity date, a refund (minus processing fees) will be provided. We encourage early confirmation to secure maximum flexibility.

Regular Season Dates

(Actual dates can be found on the course information page.)
For cancellations due to personal reasons, if notified 30 days before the activity date, a refund (minus processing fees) will be provided.

Force Majeure within 7 Days Before Activity

If a major disaster occurs in Hokkaido within 7 days before the activity (e.g., earthquake, war, epidemic) causing the activity to be cancelled, the following arrangements will be provided:

• Free rescheduling to the next ski season, or
• Transfer of the course to another person

Since most arrangements (instructor allocation, insurance, resources, etc.) have already been secured, refunds are not available in such cases.
However, if you experience exceptional difficulties, please contact us—we will do our best to assist and review your case.

Insurance Requirement

All participants must purchase travel insurance before participating in any activity.
Coverage must explicitly include skiing/snowboarding activities (including non-lesson time), natural disasters, transportation disruption, and activity cancellation.
Visnow reserves the right to request proof of insurance at any time and may decline participation if valid insurance cannot be provided.

【Equipment Rental Terms (for customers renting Visnow equipment only)】

The renter must use and handle all equipment properly and avoid intentional damage or misuse.
Rented equipment is strictly for personal use and may not be transferred, sub-rented, or shared.
In case of damage, loss, or theft, the renter must notify Visnow immediately.
If equipment is damaged due to improper use or accident, the renter must compensate repair fees as assessed by Visnow.
If the equipment is lost or irreparably damaged, the renter must compensate the full replacement cost.
All compensation payments must be settled immediately on-site.
If a receipt is required, please notify us within 1 day after payment.
During the rental period, the renter is fully responsible for any personal injury or property damage arising from the use of the equipment.
Use of Visnow rental equipment indicates full acceptance of these terms.

【Professional Photography Terms (for photography customers only)】

You may request one free change (date or location) if notified more than 30 days before the activity date, subject to the photographer’s availability.
Within 30 days before the activity, amendments are not allowed.
Adjustments to the number of participants may be considered depending on availability.
For personal-reason cancellations, if notified 45 days before the activity date, a refund (minus processing fees) will be provided.
If cancelled after the activity has begun, no refund will be issued.
If the shoot cannot proceed due to severe weather or force majeure, we will offer alternative dates or locations.
All copyright to the final images belong to Visnow and its designated photographers.
Customers receive non-commercial usage rights for personal and family use (e.g., printing, social media sharing).
Visnow and the photographer reserve the right to use selected images for brand promotion (website, social media, marketing materials, etc.).
If you do not consent to your images being used publicly, please notify us in writing prior to the activity; otherwise, consent is deemed granted.

【Liability Waiver & Release Agreement】

1. Assumption of Risk

Participants understand and acknowledge that snow sports involve inherent risks, including but not limited to falls, cuts, sprains, fractures, hypothermia, and other accidents. Unless caused by the intentional misconduct or gross negligence of Visnow, Visnow bears no legal liability or compensation responsibility.
Visnow accepts only healthy participants aged 3 to 59 for snow sports activities.
Visnow reserves the right to decline service if age or health conditions do not meet requirements.
Participation in Visnow activities is voluntary, and participants assume all risks and responsibilities that may arise.
Participants understand it is their responsibility to secure travel insurance that covers snowsport-related medical or accident expenses.
Participants confirm that they are physically and mentally fit to take part in the activity.

2. Responsibilities and Limitations

Participants acknowledge and agree to the following:
Visnow will make every reasonable effort to provide professional and safe instruction but cannot guarantee an accident-free environment.
All participants must carry valid travel insurance covering skiing/snowboarding (including non-lesson time), natural disasters, transportation disruption, and activity cancellation.
Visnow reserves the right to request proof of insurance and may decline participation if adequate coverage is not provided.
Accidents or injuries caused by third-party factors (e.g., other skiers, ski resort operations, equipment failure, external events) shall be the responsibility of the relevant third party. Visnow bears no liability.
If a participant causes injury, damage, or accident to any third party due to their own behavior during the activity, the participant is solely responsible, and Visnow bears no liability.
If a participant violates instructions, breaches rules, acts independently without permission, fails to wear safety equipment properly, or enters terrain beyond their ability, Visnow and its instructors bear no responsibility for any resulting injuries or damages.
Any accidents that occur before the lesson begins, during breaks, or after the lesson ends (during personal/free-time activities) are solely the responsibility of the participant.
If a participant leaves the group without instructor permission, it is deemed a voluntary forfeiture of the remaining lesson.
From the moment the participant leaves, Visnow’s instruction and supervision responsibilities immediately cease.
Any subsequent accidents are solely the participant’s responsibility.
If a participant chooses to leave the lesson early for personal reasons, they will be outside Visnow’s supervision from that point onward and assume all related risks. No refund will be issued for unused lesson time.
For activities or services provided by Visnow’s partner vendors or external suppliers, Visnow may provide assistance but bears no legal or financial responsibility for any injury, accident, property damage, or loss.

3. Personal Belongings

Please keep personal items (phones, wallets, passports, etc.) secure. Visnow is not responsible for loss or damage to personal property.

4. Photography & Media Usage

Activity photos or recordings may be taken by instructors or photographers.
Some may be used for Visnow’s website or social media platforms.
If you do not wish to be photographed, please notify us before the activity begins.
All image copyrights belong to Visnow.
Customers may use photos for personal use only (e.g., social posting, printing).
Commercial use or resale is not permitted.
Visnow reserves the right to use selected images for brand promotion unless a written request for privacy is submitted before the activity.

【Visionis Collaboration Statement】

Visionis Unlimited (“Visionis”) acts solely as a supporting partner for Visnow, responsible for customer acquisition support and payment collection services.
Visionis does not provide any activities or services to customers and therefore bears no liability arising from Visnow’s activities, services, or operations.
All responsibility and legal obligations related to activities and services rest solely with Visnow.

Indemnification Clause:
By booking or participating in Visnow activities or services, customers agree to indemnify and hold Visionis harmless against any and all claims, losses, liabilities, damages, costs, or expenses (including legal fees) arising from Visnow’s activities, services, or operations, including but not limited to personal injury, property damage, cancellations, delays, or disputes.

In Case of Disputes

V.I Group Co., Ltd. (Visnow) reserves the final right of interpretation and decision regarding all terms stated above.

These terms take effect immediately upon publication and may be updated without prior notice.

For inquiries, please contact: info@visnow.jp