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Privacy Policy

V.I Group Ltd. (“Visnow”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information appropriately and in accordance with applicable laws and regulations, including Japan’s Act on the Protection of Personal Information (“APPI”).

This Privacy Policy explains how we collect, use, store, share and otherwise handle personal information when you visit our website, make an enquiry or booking, purchase or use our services, or otherwise communicate with us.

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1. INFORMATION WE COLLECT

We may collect personal information that you provide to us when you make an enquiry, booking or purchase, communicate with us, participate in our services, or otherwise interact with Visnow.

This may include, for example:

  • your name and contact information;

  • booking and participant information;

  • information relevant to arranging or providing the services you request;

  • payment and transaction information; and

  • communications between you and Visnow.

Where a booking is made on behalf of another participant, we may also receive personal information relating to that participant from the person making the booking.

We may also automatically collect certain technical or usage information when you access or use our website, such as information relating to your device, browser, IP address, website activity, and cookies or similar technologies.

The types of information collected may vary depending on how you interact with us and the services you request.

 

2. HOW WE COLLECT INFORMATION

We may collect personal information when you:

  • make a booking or purchase;

  • submit an enquiry or contact form;

  • communicate with us by email, messaging service, social media or other communication channels;

  • provide information before or during a lesson or other service;

  • use or interact with our website; or

  • otherwise provide information to us in connection with our services.

We may also receive information through service providers that assist us with operating our website, processing bookings and payments, communicating with customers, or providing our services.

 

3. HOW WE USE YOUR INFORMATION

We may use personal information for purposes including:

  • processing, managing and administering enquiries, bookings and payments;

  • arranging and providing lessons and other services requested by customers;

  • communicating with customers and participants regarding their bookings;

  • providing customer service and responding to enquiries;

  • sending booking confirmations, payment-related notices, meet-up guides, meeting-point information, lesson information and other service-related communications;

  • communicating changes to schedules, meeting points or other arrangements;

  • providing important operational or safety information relating to a booking or service;

  • managing cancellations, refunds, changes, complaints and other customer-service matters;

  • maintaining appropriate business, transaction and accounting records;

  • preventing or responding to fraud, misuse, security incidents or other improper activity;

  • maintaining, operating, securing and improving our website and services;

  • complying with applicable laws, regulations, legal obligations and requests from competent authorities; and

  • exercising or protecting our legal rights and interests.

We may also use information for other purposes that are reasonably related to the purposes described above, or where otherwise permitted by applicable law.

 

4. BOOKING AND SERVICE COMMUNICATIONS

When you make a booking or enquiry, we may use the contact information you provide to communicate with you regarding the requested service.

These communications may include booking confirmations, payment information, meet-up guides, meeting times and locations, directions, lesson arrangements, changes to bookings, operational updates, safety information and other information reasonably necessary to administer or provide the service.

These communications are service-related communications and are separate from optional marketing communications.

 

5. MARKETING COMMUNICATIONS

Where permitted by applicable law, and where any required consent has been obtained, we may send you information about Visnow services, promotions, events, offers or other marketing communications.

You may unsubscribe from marketing communications at any time by using the unsubscribe method provided in the relevant communication or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending communications that are reasonably necessary in connection with an enquiry, existing booking, transaction or service.

 

6. PAYMENT INFORMATION

Payments may be processed through third-party payment service providers.

Depending on the payment method used, payment information may be collected and processed directly by the relevant payment provider rather than by Visnow.

We may receive and retain information relating to the transaction, such as payment status, transaction references, amounts paid and other information necessary to administer the booking, maintain our records, process refunds or resolve payment-related issues.

Payment providers process information in accordance with their own privacy policies and applicable laws.

 

7. HOW WE STORE AND PROTECT INFORMATION

We take reasonable and appropriate measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure or destruction.

Our website and certain business operations may be supported by third-party platforms and service providers. Personal information may therefore be stored or processed using systems operated by such providers.

While we take reasonable measures to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

 

8. SERVICE PROVIDERS AND SHARING OF INFORMATION

We may disclose or provide personal information to service providers where reasonably necessary for the operation of our business or provision of our services.

Such service providers may include, for example, providers involved in:

  • website hosting and operation;

  • booking management;

  • payment processing;

  • customer communications;

  • IT, security and technical services;

  • accounting, professional or administrative services; and

  • other services necessary to support our operations.

We may also disclose information where required or permitted by applicable law, regulation, legal process or competent authority, or where reasonably necessary to protect the rights, safety or legitimate interests of Visnow, our customers or others.

Where personal information is entrusted to a service provider for processing on our behalf, we take measures required under applicable law regarding the selection and supervision of such providers.

 

9. INTERNATIONAL PROCESSING AND STORAGE

Some of the platforms, systems and service providers we use may operate or store information outside Japan.

As a result, personal information may be processed or stored in countries or regions other than the country in which it was originally collected.

Where required by applicable law, we take appropriate measures in relation to the handling and transfer of personal information outside Japan.

 

10. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies that are necessary for website functionality, security and operation, as well as technologies that help us understand how visitors use our website and improve our services.

Cookies are small data files that may be stored on your device when you visit a website.

The cookies and technologies used on our website may vary depending on the functionality, settings and third-party services currently used by the website.

You may be able to control or disable certain cookies through your browser settings or through any cookie preference tools made available on our website. Disabling certain cookies may affect the functionality of some parts of the website.

 

11. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing and administering our services, maintaining appropriate business and transaction records, resolving disputes, and complying with legal, accounting and regulatory obligations.

Retention periods may vary depending on the type of information, the purpose for which it is used and applicable legal requirements.

When personal information is no longer reasonably required, we will handle it appropriately in accordance with applicable law.

 

12. INFORMATION RELATING TO OTHER PARTICIPANTS

If you provide personal information about another person, including another participant included in your booking, you are responsible for ensuring that you are authorized to provide that information to us where required.

We will handle such information in accordance with this Privacy Policy and applicable law.

 

13. CHILDREN AND MINORS

Our services may be used by children or other minors where appropriately booked or authorized by a parent, guardian or other person legally entitled to act on their behalf.

Where personal information relating to a minor is provided to us, we will handle that information in accordance with this Privacy Policy and applicable law.

 

14. YOUR RIGHTS AND REQUESTS

Subject to applicable law, you may have rights regarding personal information held by us, including rights to request disclosure, correction, addition, deletion, suspension of use, erasure, or suspension of provision to third parties, where the relevant legal requirements are satisfied.

If you wish to make a request or have questions about our handling of your personal information, please contact us using the contact details provided below.

We may need to verify your identity before responding to certain requests.

 

15. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to websites, platforms or services operated by third parties.

We are not responsible for the privacy practices or content of third-party websites or services that are not operated by Visnow. We encourage you to review the privacy policies of those third parties before providing personal information to them.

 

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technologies, legal requirements or other circumstances.

 

The updated Privacy Policy will be published on this page, and the “Last Updated” date may be revised accordingly.

Where required by applicable law, we will take additional steps to notify you or obtain consent in relation to material changes.

17. CONTACT US

If you have any questions, concerns or requests regarding this Privacy Policy or our handling of personal information, please contact:

V.I Group Ltd. / Visnow

Email: info@visnow.jp

Website: www.visnow.jp

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